Shipping policy

Shipping within Germany:
(approx. 2-5 working days)
Climate neutral standard shipping with DHL go green flat rate per order: 3,90€.

Shipping EU:
(approx. 7-10 working days)

Standard shipping cost: 13,99€

All orders are usually shipped within 2-4 working days from the date of order, unless a different period is specified. During promotional periods/sales or the run-up to Christmas, delivery times may be delayed.
Our products are shipped after receipt of payment. Shipping costs are calculated at the completion of the purchase process.
Please note that there is no delivery on Sundays and public holidays. The delivery time to other countries depends on the respective receiving country.

We always ship with DHL go green, climate neutral shipping.
All shipments receive a tracking number and are packed without plastic. (paper tape, packing paper, cardboard etc.).
You can see the exact shipping costs for your order at the end of your order process.


For customers outside the EU, additional customs duties, taxes and/or other fees may apply, which we unfortunately cannot assume. The fees always depend on the content of the package or the value of the goods and can vary accordingly.

Notes on returns

If you are not satisfied with an order, you can return it to us within 14 days. The goods must be unworn, in their original packaging and the labels must not have been removed. The return should be identified as being from you - either by your name or the order number. Please note that you are responsible for the return shipping costs.

Please be sure to notify us of any return shipment by email. Please use the following email address:

The return shipment by insured parcel post is to be paid by the buyer and will only be sent to:

Snow White Mini
c/o Hoang
Irma-Uhrbach-Str. 3
81739 Munich

Please include your order number so that the return can be assigned.
After the 14 day period has expired, we regret that we can no longer issue a refund or exchange.

Refunds can only be made if the returned item(s) and original packaging are complete and unused/unworn.

Upon receipt of your return, you will be notified by email. In this email you will be informed of the decision regarding the refund/part refund.

After receipt of the return, you will be refunded within 7 working days via the payment method you used at the time of purchase. Shipping costs are generally not refundable.